Privacy Policy

1. About This Privacy Policy

1.1 This Privacy Policy explains how DOCUEX Ltd collects, uses, stores, and protects your personal data when you use our website or engage our services.

1.2 DOCUEX Ltd is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

2.1 We may collect the following types of personal data:

• Identity data: name, job title, company name
• Contact data: email address, telephone number, postal address
• Transaction data: details of services provided and payments made
• Technical data: IP address, browser type, operating system, and usage data when visiting our website
• Communication data: correspondence and enquiries you send to us

3. How We Collect Your Personal Data

3.1 We collect personal data through:

• Direct interactions (enquiry forms, email, phone calls, file uploads)
• Automated technologies (cookies, server logs when you visit our website)
• Third parties (referrals from business partners or clients)

4. Legal Basis for Processing

4.1 We process your personal data on the following legal bases:

• Contract performance: to deliver the services you have requested
• Legitimate interests: to operate and improve our business, respond to enquiries, and maintain client relationships
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given explicit consent (e.g., marketing communications)

5. How We Use Your Personal Data

5.1 We use your personal data to:

• Provide and manage our CAD conversion, 3D visualisation, and related services
• Communicate with you about your projects and enquiries
• Process payments and manage accounts
• Improve our website and services
• Comply with legal and regulatory obligations

6. Data Sharing and Disclosure

6.1 We do not sell your personal data to third parties.

6.2 We may share your data with trusted service providers who assist in delivering our services (e.g., hosting providers, payment processors), subject to appropriate data protection agreements.

6.3 We may disclose your data where required by law or to protect our legal rights.

7. International Data Transfers

7.1 Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

8.1 We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8.2 Project files and associated data are retained in accordance with our data retention schedule and securely deleted when no longer required.

9. Data Security

9.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9.2 All project files are transmitted and stored using secure methods.

10. Your Rights

10.1 Under the UK GDPR, you have the following rights:

• Right of access: to request a copy of your personal data
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request limitation of how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent

11. Exercising Your Rights

11.1 To exercise any of your rights, please contact us using the details provided in Section 16.

11.2 We will respond to your request within one month of receipt. In complex cases, this may be extended by a further two months.

11.3 You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Cookies and Website Tracking

12.1 Our website uses cookies to enhance your browsing experience and analyse website traffic.

12.2 You can manage your cookie preferences through your browser settings or our cookie consent banner.

12.3 For more details, please refer to our cookie consent preferences available on the website.

13. Third-Party Links

13.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

14. Children's Privacy

14.1 Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy

15.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

16. Contact Information

16.1 If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: