Terms and Conditions

1. Definitions and Interpretation

1.1 In these Terms and Conditions:

• "Client", "You" and "Your" refers to the person, company or organisation engaging DOCUEX Ltd's services
• "Company", "DOCUEX", "We", "Us" and "Our" refers to DOCUEX Ltd
• "Services" means paper to CAD conversion, large format scanning, 3D visualisation, 3D modelling, and related technical services
• "Source Materials" means original drawings, documents, specifications, or physical items provided by the Client
• "Deliverables" means CAD files, scanned images, 3D models, visualisations, or other digital outputs created by DOCUEX
• "Agreement" means the contract formed between DOCUEX and the Client, incorporating these Terms and Conditions

1.2 References to singular include plural and vice versa. Headings are for convenience only and do not affect interpretation.

2. Services Overview

2.1 DOCUEX provides specialised technical services including:

• Conversion of paper drawings to CAD formats (AutoCAD, SolidWorks, etc.)
• Large format scanning and digitisation
• 3D modelling from 2D drawings or specifications
• 3D visualisation and rendering services
• Technical drawing reproduction and modification

2.2 All services are provided subject to these Terms and Conditions and any written quotation or project specification agreed between the parties.

3. Project Scope and Specifications

3.1 Each project scope will be defined in a written quotation specifying:

• Description of Source Materials to be processed
• Required deliverable formats and specifications
• Project timeline and milestones
• Total project cost and payment schedule

3.2 Any changes to the agreed scope must be documented in writing and may result in revised timelines and costs.

4. Client Responsibilities

4.1 The Client shall provide all Source Materials in a timely manner and ensure they have the necessary rights to submit such materials for conversion.

4.2 The Client is responsible for reviewing Deliverables and providing feedback within the agreed timeframe.

5. Quality Standards and Accuracy

5.1 DOCUEX is committed to delivering accurate, high-quality conversions that faithfully represent the original Source Materials.

5.2 All CAD conversions are 100% manually drafted by experienced professionals to ensure precision.

5.3 If the Client identifies any inaccuracies, DOCUEX will correct them at no additional charge within the agreed revision period.

6. Intellectual Property Rights

6.1 All intellectual property rights in the Source Materials remain with the Client or their licensors.

6.2 Upon full payment, the Client receives full rights to use the Deliverables for their intended purpose.

7. Confidentiality and Data Security

7.1 DOCUEX treats all Client materials and project information as confidential.

7.2 We implement appropriate technical and organisational measures to protect Client data in accordance with applicable data protection legislation.

8. Payment Terms

8.1 Payment terms will be specified in the project quotation.

8.2 DOCUEX reserves the right to withhold Deliverables until full payment has been received.

9. Delivery and File Formats

9.1 Deliverables will be provided in the formats specified in the project scope (e.g., DWG, DXF, PLN, PDF).

9.2 DOCUEX will use reasonable efforts to meet agreed delivery timelines but shall not be liable for delays caused by circumstances beyond our reasonable control.

10. Limitation of Liability

10.1 DOCUEX's total liability under any Agreement shall not exceed the total fees paid by the Client for the relevant project.

10.2 DOCUEX shall not be liable for any indirect, consequential, or special losses arising from the use of Deliverables.

11. Technical Warranties and Disclaimers

11.1 DOCUEX warrants that all Deliverables will be produced with reasonable skill and care.

11.2 The accuracy of Deliverables is dependent on the quality and legibility of Source Materials provided by the Client.

12. Force Majeure

12.1 Neither party shall be liable for any failure or delay in performance caused by events beyond their reasonable control, including but not limited to natural disasters, strikes, or system failures.

13. Termination

13.1 Either party may terminate an Agreement by providing written notice if the other party commits a material breach that remains unremedied for 14 days after notification.

13.2 Upon termination, the Client shall pay for all work completed up to the date of termination.

14. Website Terms

14.1 Use of the DOCUEX website is subject to these Terms and Conditions.

14.2 All content on the website is the property of DOCUEX Ltd and is protected by copyright.

15. General Provisions

15.1 These Terms and Conditions are governed by the laws of England and Wales.

15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Updates to Terms

16.1 DOCUEX reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

16.2 Continued use of our services after any changes constitutes acceptance of the updated terms.